Water fills but drum won't agitate or spin
Top-load HE washers without an agitator depend on the shift actuator. Bad actuator throws F5 and stalls the cycle.
Diagnostic flow
- 1
Listen for the actuator
Open the lid, press Start (lid open for diag). Healthy actuator clicks twice within 5 seconds.
- 2
Remove the rear access panel
Three Phillips screws across the bottom of the rear cover.
- 3
Inspect the actuator
Located bottom of the gearcase. Cracked white-plastic gear teeth = replace W10913953.
- 4
Check the lid lock
Push the lock plunger by hand with the lid closed — should latch and release on cycle. Stuck = replace W10810403.
Recommended parts
Shift actuator W10913953
$45–$75
Lid lock W10810403
$60–$95
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