Ice Machine Not Producing
A restaurant cuber runs, has water, and shows no fault — but drops no ice. Watch a full cycle, split water-side from harvest and refrigeration, then prove it before you quote a part.
Scenario briefing
The call
A restaurant reports their commercial cuber is running but producing no ice. The unit powers on, the indicators look normal, water is present in the trough, and the walk-in is fine — they are buying bagged ice twice a day.
There is no hard error code. At most there is a generic clean or long-cycle notice on the display, which crews usually ignore for months.
On commercial ice, the boring answer is usually the right one: scale and water distribution starve the evaporator long before a sealed system fails. Watch a full cycle before you touch a single component.
Step 0 · Required
Safety Gate
Confirm every item below before the diagnostic area unlocks. This mirrors the pre-work checklist you owe every customer.
0 of 5 confirmed.
Step 1 · First checks
LockedDiagnostic decision
You are in front of the machine with the manager watching. What do you do first?
Complete the safety gate to continue.
Component view
Commercial cuber — water circuit and heat rejection
Interactive schematic coming in the next release
Select a component above to read what it does and how it fails on this call.
Progress
Step 1 of 4
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