Skip to main content
FixGrid AI
Support Options

Real support after the training — for technicians and for homeowners

Field Support Membership is ongoing professional backup for verified FixGrid Academy technicians. DIY Repair Support is time-limited AI guidance for anyone fixing their own appliance.

Academy students only

Field Support Membership

$75per month, cancel anytime

Ongoing support for verified Academy technicians. Submit real job questions, get AI diagnostics first, escalate to a human when needed, and access field tools plus a professional tech profile.

  • Unlimited real job question submissions
  • AI-powered diagnostics first
  • Human tech review when needed
  • Access to field software tools
  • Professional tech profile with promotion support
  • Continuous guidance until you feel solid in the field

Who it is for

  • • Technicians who finished the Interactive Labs and are working real calls
  • • Newer techs in their first months who want a senior voice on hard jobs
  • • Independents who want ongoing professional backup instead of guessing
Open to everyone

DIY Repair Support

Temporary AI guidance for homeowners and non-students. Enter your model number, answer a few questions, and receive step-by-step repair help for 7 or 14 days.

$79

1-Week Access

7 days of AI repair guidance

$89

2-Week Access

14 days of AI repair guidance

How it works

  1. 1Enter your model number and describe the problemModel and serial off the data plate, plus what the appliance is actually doing right now.
  2. 2Answer the AI's follow-up questionsA few targeted questions narrow the fault the same way a technician would on the phone.
  3. 3Receive step-by-step guidanceSafety checks, the tests to run, part numbers where we know them, and repair steps for the length of your access.

Who it is for

  • • Homeowners who want guided help on one appliance
  • • Anyone who is not an Academy student and just needs an answer
  • • People who want temporary AI guidance for a specific repair
Get DIY Repair Support

How Field Support works on a live job

  1. 1

    Submit the job question

    Describe what the machine is doing, drop in the model and serial, any error codes, and photos from the job site.

  2. 2

    AI diagnostics run first

    You get a structured first pass in seconds — likely causes, the tests to run, and what each result rules out.

  3. 3

    Human escalation when needed

    One click sends the whole ticket to a senior technician when the AI pass does not close the case.

  4. 4

    Clear next steps

    You leave with the next test, the likely part, and the language to explain the repair to the customer.

Support never changes your Interactive Labs access, learner progress, or certificates.

Frequently asked questions