Ice maker not making ice (frozen or jammed)
Common on the RF28R — the auger or fill tube freezes shut. Manual reset + thaw clears 80% of cases before any part swap.
Diagnostic flow
- 1
Force-test the ice maker
Open the freezer drawer, remove ice bucket, press and hold the test button (small blue/black button on the side of the ice maker) for ~3 seconds until you hear a chime.
- 2
Listen for the cycle
Motor runs ~6 minutes through harvest + fill. If it completes and fills, the maker is OK and the problem is upstream (filter / inlet valve).
- 3
Thaw the fill tube
Pull the ice maker assembly out (two screws) and use a hair dryer on LOW for 5–8 minutes on the white plastic fill tube. Ice plugs here block all new fills.
- 4
Check the water filter
A clogged DA29-00020B filter starves the inlet valve. Replace every 6 months — bypass plug confirms the filter is the cause if ice resumes.
- 5
Verify the inlet valve
120 VAC at the valve during a fill call but no water = bad valve. Replace assembly DA74-40150E.
Recommended parts
Samsung DA29-00020B water filter
$35–$55
Ice maker assembly DA97-15217D
Full drop-in replacement
$120–$180
Water inlet valve DA74-40150E
$60–$95
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